PMSXcare
PMSXcare ensures your process control system remains up-to-date and operates without interruption. We provide software updates, and new features to maximize reliability and cybersecurity. Our dedicated support team combines remote and on-site service tailored to your needs and budget. Choose from three support levels – Standard, Pro or Pro+ – and benefit from integrated life-cycle management for long-term stability. With PMSXcare, you can count on a future-proof system.
Key challenges of a Mission Critical Plant
- Highest possible reliability and availability
- Lowest possible downtime
- Maximal efficiency
- Rapidly available support
- Minimized total cost of ownership
- Being state-of-the-art at all time
- Having immediate support in an emergency
- Knowing that its cyber security is taken care of
Service Catalogue
PMSXcare RESOURCES
- Maintenance center in our headquarters
- Dedicated support engineers
- 24x7 or 8x5 service center availability
- Secure, remote VPN access from the maintenance center to your plant (rapid problem resolution)
- Travel to site if needed (e.g. for hardware related fixes or remote access could not resolve issue)
- Backed by decades of accumulated knowledge in process management engineering
- Centralized pool of strategic spare parts
Incident Priorities
Incidents and their severity are adjudged jointly with customers in terms of their impact on the operations to reflect the priority with which a resolution must be found. The priority definitions are as shown below.
P1 – Urgent
P1 – Urgent
Major PMSXpro failure or malfunction with critical impact on the customer‘s ability to operate entire business processes and production. No work-around or manual process available. The problem must be resolved immediately.
P2 – High
P2 – High
Minor PMSXpro failure or malfunction causing impact on the customer‘s ability to operate significant business processes or production. No work-around or manual process available.
P3 – Moderate
P3 – Moderate
PMSXpro component failure or malfunction not causing impact on the customer‘s ability to operate significant business processes or production. Work-around or manual processes are available.
Service packages
Standard
- Adapted to your requirements and budgets
- Service-Desk, Factory support, scan antivirus programs
- Your system is always up to date (PMSXpro Patches)
- 10 engineering hours inclusive
- Many selectable options
Pro Everything that is also included in Standard level, PLUS:
- 24/7 on-site support
- Self-Service Support portal, PMSXpro product support (first line)
- Operating patches and firmware, cyber security audit
- 50 engineering hours inclusive
- Many selectable options
Pro+ Everything that is also included in Pro level, PLUS:
- 24/7 on-site support
- Product support (second line)
- PMSXpro software releases and hardware updates
- Service credit (transferability 50%) and escalation management
- 100 engineering hours inclusive
- Many selectable options
Contact Us
Do you have questions or are you ready to discuss how we can work together?
Our team is here to provide you with the information and support you need.
Whether you’re interested in our services, need specific details, or have any other inquiries, we’re just a message away. Reach out to us, and we’ll respond promptly to help you move forward.